IBM SoftCopy Librarian - Reporting a Problem

Electronically

If you are an IBMLink user, you can use ServiceLink to create an Electronic Technical Response (ETR). This is available at http://www.ibmlink.ibm.com.

Telephone

In the U.S.A.

1. Call the IBM Support Center, 1+800+237-5511. You will first connect with a voice menu. Press 0 at any time to speak with a customer service representative.
2. Tell the customer representative your customer number. If you do not have a customer number, use bookmgr as your number.
3. The most difficult task for the representative is to determine where to route your problem. Usually the representative will start by asking "What software operating system you are using?" You can save a lot of time by answering "My product ID is 5648-032, and the queue is 'sckit,118'".
4. You will be asked for a problem severity, your name, phone number, callback time, a description of the problem, and possibly other items.
5. Hang up and wait for a call back.

In Other Countries